Terms of service

1. Introduction

Welcome to Next Lvl Timepieces. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

  • "We," "Us," "Our": Refers to Next Lvl Timepieces.

  • "You," "Your": Refers to the user or customer of our website and services.

  • "Website": Refers to www.nextlvltimepieces.com.

  • "Services": Refers to the buying, selling, consigning and trading of new and used watches.

3. Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you meet this age requirement.

4. Account Registration

To use certain features of our website, you may need to register for an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Buying Watches

  • Product Descriptions: We strive to provide accurate descriptions and pictures of the watches we sell. However, we do not warrant that the descriptions are accurate, complete, reliable, current, or error-free.

  • Pricing: All prices are subject to change without notice. Prices do not include applicable taxes, which will be added to your total invoice amount.  Taxes will be collected for sales within the state of Illinois. Fully insured overnight shipping is included in our pricing to the nearest FedEx Office location that supports “Hold At Location” (HAL) services, where only the original buyer can pick up, for the security of both buyer and seller.

  • Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.

  • Some of our listed inventory is physically in stock and can be shipped out within 2-3 business days, while others will need to be sourced.  Watches that need to be sourced will be filled and shipped out within 7 business days and will be as described or better. We will be communicative throughout the procurement process and if for some reason we are unable to locate the watch ordered within the specified timeframe, we will either extend our search, locate a different watch of the same value, or provide a full refund within 48 hours.

6. Selling and Trading Watches

  • Evaluation: Watches submitted for sale or trade will be evaluated and authenticated by our expert team. We reserve the right to refuse any watch for any reason.

  • Authentication:  All watches submitted for sale, trade, or consignment will first be sent to a third-party authenticator for verification. This is done to preserve our reputation and integrity as a premium seller when reselling the watch.  Additionally, we ask the authenticator to advise us on the condition in which it is received, such as if it needs polishing or servicing.  If the watch needs any maintenance performed, such costs will be considered when evaluating the watch’s value.  

  • Offers: Offers made for your watch are valid for a limited time as specified in the offer. If you accept our offer, you agree to transfer ownership of the watch to us and send it to our authenticator within 48 hours (we can be flexible for weekends and holidays).

  • Payment: Payment for watches sold to us will be made via the method agreed upon during the transaction process, and typically within 48 hours of being authenticated (weekends or holidays may affect this timing, but will be discussed ahead of time).  

7. Returns and Refunds

  • Return Policy: We want our wingmen to be 100% satisfied with their new watch.  That’s why we take the time during our consultation process to make sure they know what they are getting. You may return a watch within 7 days of purchase for a refund, provided the watch is in its original condition and packaging.  Buyer is responsible for return shipping (Next Lvl Timepieces can help procure) and a 10% restocking fee will apply. Custom orders and special items may not be eligible for return.

  • Refunds: Refunds will be processed within 7 days of receiving the returned watch and validating its returned condition. Shipping and handling charges are non-refundable.

8. Warranty and Repairs

  • Warranty: We offer a 12-month warranty on all new watches sold. Used watches come with 12-month limited warranty as specified at the time of purchase. This warranty covers watches that malfunction due to age or mechanical breakdown. Damages caused by operator error such as misuse, dropping, over-winding, not screwing down the crown before going in water, etc. will not be covered, but we will help you get it repaired by our professional watch repair team.

  • Repairs: We offer repair services for watches purchased from us. Please contact our customer service for more details.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use our services; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from our services; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our services by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the services; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Illinois (United States of America), without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

12. Contact Us

If you have any questions about these Terms, please fill out our contact form or email us at wingman@nextlvltimepieces.com.